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  1. 988ga.org
  2. Frequently Asked Questions
  3. Technical Information

Technical Information

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  • How can social workers and social work students be preparing for the structural changes occurring in behavioral health crisis response?
  • What will be the requirements for Crisis Centers as it concerns how many beds will be needed, staffing, and hours? Should these facilities be available 24/7?
  • Is there a list of companies that are offering Mobile Crisis Care?
  • What is the plan for sustainable funding? Will we consider taxation on phones? What is your advice for advocates looking to grow and sustain this work?
  • What is the average call time for 988 calls not requiring the dispatch of a crisis team?
  • Have you been able to track calls from Spanish-language callers?
  • Are Mobile Crisis Units capable of transporting individuals to Emergency Receiving Facilities?
  • How is Spanish-speaking data related to press 2 on 988 being evaluated?
  • What are the range of outcomes possible at the conclusion of the conversations?
  • Who pays for 9-8-8?
  • Is 9-8-8 currently available to take text/chat?
  • Who answers the phone when I call?
  • Under what circumstances would 9-1-1 be engaged/would Law Enforcement (LE) be called on me? I am worried about interactions with LE.
  • Is using 9-8-8 free? What about any other 9-8-8 related services?
  • Is 9-8-8 anonymous?
  • I saw on social media that 9-8-8 uses geolocation and that people can find me and come get me if I call, even without my consent – is this true?
  • Will Certified Peer Specialists (CPSs) be used/hired for aspects of the 9-8-8 crisis services continuum?
  • Is DBHDD planning to increase Crisis Stabilization Unit (CSU) funding and capacity?
  • Are there plans for 9-8-8 call centers across the state, similar to the 9-1-1 infrastructure?
  • If an individual calls 9-8-8 from a phone number without a Georgia area code, how will their call be handled?
  • In the April 2022 projections, DBHDD indicated a need for an additional $283 million. Is the $283 million needed for one year or spread over multiple years?
  • Will the current Georgia Crisis and Access Line (GCAL) phone number still be active once 9-8-8 is live?
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