If an individual calls 9-8-8 from a phone number without a Georgia area code, how will their call be handled?

Calls to 9-8-8 are routed to call centers based on the area code of the caller. This means if you are in Georgia but have a non-Georgia area code, your call would route to the call center associated with your area code. That call center would then manage the call, or route it back to the Georgia Crisis and Access Line (GCAL) for access to certain services. Nationally, geolocation technology is being considered for the future to route callers to  based on the caller's location instead of their phone’s area code.